Return Policy

Return policies

Please email contact@shadzvern.com to begin the return process

At ShadzVern, we strive to make your shopping experience enjoyable. While we typically offer store credit for eligible items within 7 days of delivery, please note that a small number of heavily discounted items may be marked FINAL SALE and are not eligible for exchange or store credit.

We want to remind you that once an order has been placed, no changes can be made. Additionally, customers are responsible for return shipping.

Your understanding is valuable to us, and we appreciate you choosing ShadzVern for your shopping needs. If you have any questions or concerns, feel free to reach out to our customer service team, who will be happy to assist you.

 

Conditions

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable conditions

 

Swimwear, leggings, tights, stockings and lingerie:

May not be return.

Tops and dresses:

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted.

 

Returns

We will send you an email when your return package is delivered back to our warehouse. Please note returns do take 7-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

 

Damage items

If you receive an item that is damage, please contact customer service immediately at contact@shadzvern.com

You must

Contact contact@shadzvern.com

Withing 7 days after received.

Item must be unworn and unwashed.

Grooming products, pierced jewelry or swimwear cannot be returned for health and hygiene reasons.

Items must have all tags attached.

Items must be return at customers expenses

Please keep shipping information in case shipping get lost in transit

We reserve the right not to credit you if you return items to us outside the terms of our return policy.

Some items are subject to a 10% restocking fee.